PERSONLIS — Version 2.0 — 15 September 2026
PERSONLIS is provided by LAPOFEIMH DI PEGNA FABIO LUIGI, Via Castellaro 25, 47843 Misano Adriatico (RN), Italy, VAT No. 04776290407, referred to as the “Provider”. For contractual matters, withdrawal, refunds and reports concerning use of materials: legal@personlis.com. For support: help@personlis.com.
These Terms govern the account, website, applications and PERSONLIS service. Read them with Privacy and GDPR, Avatar Consents, AI Disclosure, Post-mortem Directive and Right of Withdrawal. For Titan, the accepted quotation and contract set the specific terms of the offer.
To use personal features, you must create an account, be at least 18, provide accurate information and accept these Terms. You must provide a valid email address; verification is required for features that call for it and to purchase a plan.
The account is personal. Keep your credentials safe and promptly notify us of suspected unauthorised access. You may entrust them to people you designate for the authorised use described in section 12. This does not permit selling the account or unrestricted sharing of access.
Accepting the Terms and acknowledging the Privacy Notice do not constitute consent to use your photograph or voice: those choices are separate.
PERSONLIS lets you store personal content and, with the necessary authorisations, create and use an avatar based on a photograph, voice and information you provide. You can use the archive without creating an avatar.
During a conversation, at your request and with device permission, the camera feature can send an image to the avatar so that it can respond to what is shown. The service requires an Internet connection; connection charges depend on your operator.
Features, minutes, archive limits and the number of people you may designate depend on the plan. Purchase details appear on the pricing page and in the summary before payment.
The avatar is an AI-generated simulation: it is not the person depicted and does not necessarily express that person’s wishes. It may produce inaccurate, incomplete, inappropriate responses or responses different from the materials supplied.
PERSONLIS is not healthcare, therapy, an emergency service or legal, tax or financial advice. Do not rely solely on its responses for important decisions. In an emergency in Italy call 112; elsewhere contact your local emergency number.
Anyone sharing avatar-generated content with others must disclose its artificial nature where required by law and must not misleadingly present it as authentic recordings. See the AI Disclosure.
Before use, PERSONLIS requires a declaration of ownership or demonstrable authorisation and two separate consents: one for the photograph and one for the voice recording and synthetic voice. Boxes are not preselected for users who have not yet made a choice. Choices and withdrawals of consent are recorded with server date and time, version, language and displayed text, retaining the history.
If you upload another person’s materials, you must have their demonstrable authorisation specifically to create and use their avatar or synthetic voice through PERSONLIS. Your declaration does not replace the depicted person’s consent. If disputed, we may request proof and suspend use during verification.
You can withdraw your choices using the dedicated controls. Withdrawal concerns future processing based on the withdrawn consent and does not affect the lawfulness of earlier processing. It does not automatically delete the account or materials. For deletion of materials or unauthorised use, contact legal@personlis.com. See Avatar Consents and Privacy and GDPR.
You must not use PERSONLIS to:
These are user obligations. Users are responsible for uploaded materials and their use of the service to the extent provided by law.
Rights in photographs, recordings, text, videos and other materials remain with their respective holders. You must have the rights and authorisations necessary for uploading and processing them.
For the time and purposes necessary to provide requested features, you grant the Provider technical permission to store, reproduce, transmit and process the materials. This does not transfer ownership or authorise uses unrelated to the service. Personal data processing is described in the Privacy Notice.
For the lifetime of the account and within accessible features, the Provider grants a personal, non-exclusive, non-transferable and non-sublicensable licence to use PERSONLIS on devices you own or control. The licence includes authorised use by designated people under section 12 on devices they own or control, without transferring ownership of the account.
The licence does not transfer ownership of software, models, interfaces, trademarks or documentation. Copying, distributing, modifying, decompiling or reverse engineering the applications is prohibited except where mandatory law permits it.
The licence ends when the account is deleted and may be limited in the suspension cases set out in these Terms. A specific agreement may supplement it for authorised professional uses, including Titan. The store terms in section 18 also apply where relevant.
Free has no subscription fee and provides 10 minutes every 30 days from account creation. Light, Medium and Ultra are monthly subscriptions. Prices shown are final consumer prices, including applicable taxes.
| Plan | Final price | Minutes per period | Photos | Videos | Designated people |
|---|---|---|---|---|---|
| Free | 0 € | 10 every 30 days | 30 | 10 | 0 |
| Light | 10 € per month | 120 | 70 | 20 | 1 |
| Medium | 20 € per month | 300 | 100 | 50 | 2 |
| Ultra | 25 € per month | 500 | 300 | 100 | 4 |
Minutes include avatar preparation time and waiting during the session, as well as speech. Usage reduces the available balance. Unused minutes expire at the end of the period; each paid renewal assigns the new period’s allowance without rollover. Free minutes do not roll over either.
The photograph, video and designated-person quantities in the table are offer limits you must respect. Titan is quoted individually: price, duration, minutes, storage and access are defined in the accepted offer.
The plan, total payable, billing frequency and renewal conditions are shown before payment. If the summary differs from the advertised offer, stop the purchase and ask for clarification. Paid plan benefits are assigned after payment confirmation.
Light, Medium and Ultra renew automatically each month until renewal is cancelled. Subscription management shows status and renewal date. Manage subscription lets you stop future renewals while retaining the paid period until its expiry. Cancelling renewal does not delete the account. For difficulties, contact legal@personlis.com.
Changes between personal paid plans are scheduled for the next renewal: the new price and limits apply after confirmation of that payment. There are no immediate charges or extra minutes. To change an already scheduled plan change, contact support.
Only one conversation may run at a time per account. Each session has a technical maximum duration of approximately one hour, subject to the available balance; the total allowance depends on the plan.
If payment fails, paid features may be suspended until payment is resolved. Failure to renew alone does not automatically delete the archive.
Consumers buying a plan online may withdraw within 14 days of concluding the contract without giving a reason. Use Withdrawal in the website or app menu and “Confirm withdrawal”, or send a clear statement to legal@personlis.com. The form described on the Right of Withdrawal page is optional. Sending notice before the deadline is sufficient.
The feature records the request and initiates termination of the paid plan and renewals, keeping the account active. It displays request status and provides for an acknowledgment to the account’s verified email address with the content, date and time. The Provider reviews refund requests.
Starting the service, using minutes or delivering the avatar does not by itself waive the right of withdrawal. A proportionate charge for services already supplied is possible only where legal conditions are met, including an express request to begin during the withdrawal period. Refunds due are made without undue delay and within 14 days of the withdrawal notice, using the same payment method unless expressly agreed otherwise, with no refund fees for the consumer.
Separately, PERSONLIS offers a full commercial refund that may be requested within 14 days of purchase if no minutes from the paid period have been used. You can try the service with the 10 Free minutes before buying. Select “I also request a refund” on the form or email legal@personlis.com with your account email and the relevant payment.
Leaving the box unchecked or using minutes does not exclude refunds required by law. The commercial condition does not limit mandatory rights. Cancelling renewal, withdrawal, refunds and account deletion are distinct operations. Reference: Italian Consumer Code, MIMIT guidance.
Within your plan’s limits, you may identify people authorised to use the account and the instructions they must follow, including after your death. You may change or revoke these instructions.
Access uses the email address and password the account holder directly entrusts to the designated person. Designation does not create a separate account or transfer account ownership or personal consents. The designated person uses account features within the authorisation received, these Terms and the law.
The holder must communicate the applicable conditions and instructions to the designated person. If authorisation is revoked, the holder must also change any shared password. Section 13 and the Post-mortem Directive govern use after death.
Control does not pass automatically to relatives. Requests must be sent to legal@personlis.com and are handled by the Provider: we verify the death, the requester’s identity and entitlement, the user’s instructions and applicable rights. We may suspend the avatar during verification.
Users may choose deletion or retention under the Post-mortem Directive. Without a directive, verified notice of death leads to suspension of the avatar and subsequent initiation of deletion, subject to verification and legal rights. Retention follows the user’s legally permissible choices and service conditions; it is not a promise of perpetual storage.
Rights under Article 2-terdecies of the Italian Privacy Code remain unaffected. A prohibition left by the user cannot prejudice third parties’ property rights arising from the death or their right to defend their interests in court. Reference: Italian Privacy Code, data protection authority guidance.
To report unauthorised use of your face, voice or other materials, email legal@personlis.com identifying the content and relevant details. The Provider reviews reports and may request further information.
Where there are sufficient grounds, we may suspend the disputed use during verification. If confirmed, we take appropriate action, including removing material and, in serious cases, closing the responsible account.
We may limit or suspend access for breaches of the Terms, security risks, payment irregularities or an authority’s order. Where possible, we explain the reason and allow challenges at legal@personlis.com. We may act without notice where waiting would worsen harm or breach the law.
The dedicated website or app feature lets you delete your account. Deletion initiates cancellation of subscriptions attributable to the account and removal of personal data and files from the service’s storage locations.
Cleaning connected systems takes technical processing time and may be retried after errors. The Provider completes removal of any residual data and files, including temporary files, with manual action where needed, within 60 days of deletion, except where retention is necessary for legal obligations or disputes.
Information necessary for tax obligations, payment administration, evidence of contractual choices and consents, or protection of rights may be retained within the purposes and periods stated in the Privacy Notice. The 60-day period does not guarantee account reactivation or recovery of content already removed.
Keep any content you wish to retain before deleting the account. Deletion is not automatically a refund request.
The Provider supplies the service with the care required by law. Maintenance, interruptions and errors may occur. The accuracy of every avatar response or a perfect reproduction of the depicted person is not guaranteed.
Consumers retain their rights where digital content or services are not supplied or do not conform to the contract, including statutory remedies. No clause excludes or limits the Provider’s liability where prohibited or reduces mandatory rights.
Users are responsible for their own breaches under the law. A claim does not automatically create an obligation for the user to pay damages.
The service may change for technical, security, legal or feature-development reasons. Changes that negatively affect access to or use of a purchased digital service beyond a minor extent remain subject to statutory information, notice and remedies.
New Terms versions carry a number and date. Changes affecting rights or obligations will be communicated to affected users before application through a notice on the website and in the app and, where legally required, on a durable medium. Replacing the page alone is not renewed user acceptance; where required, that acceptance will be requested separately.
If a change requires new consent to personal data processing, it is requested separately: continued use alone does not constitute that consent.
If PERSONLIS is downloaded from Apple App Store or Google Play, the distribution and licence terms presented by the store also apply to that copy. These Terms continue to govern the account and service.
Copies distributed through Apple are subject to the EULA presented for the app when downloaded; Apple’s standard EULA applies where no custom EULA is provided. App use remains subject to applicable store rules.
Website purchases follow the website payment channel: using a store-downloaded app does not turn a website purchase into a store purchase. Mandatory user rights remain unaffected.
Italian law applies without depriving consumers of mandatory protections afforded by the law of their place of residence. For consumers, jurisdiction is determined by consumer protection rules. For non-consumers, the courts of Rimini have jurisdiction unless mandatory law or a different written agreement provides otherwise.
To seek a resolution, contact legal@personlis.com. Applicable alternative dispute resolution bodies and court proceedings remain available.
An invalid clause does not affect the others to the extent permitted by law. Not immediately exercising a right is not a waiver. Titan’s specific conditions prevail only on matters they expressly govern.