PERSONLIS — Version 2.0 — 15 September 2026
This notice covers people purchasing a PERSONLIS plan online as consumers, for purposes unrelated to their business or professional activities. Personal paid plans are Light, Medium and Ultra. Free is free of charge; Titan is individually quoted and follows the accepted offer, without prejudice to any applicable mandatory rights.
The Provider is LAPOFEIMH DI PEGNA FABIO LUIGI, Via Castellaro 25, 47843 Misano Adriatico (RN), Italy — VAT No. 04776290407. Contact: legal@personlis.com.
Consumers may withdraw within 14 days of concluding the contract, without giving a reason or paying penalties. The period starts when the contract is concluded, not when the avatar is delivered. Statutory extensions for failure to provide withdrawal information remain applicable.
Sending notice before the deadline is sufficient. Keep a copy of the statement and proof of sending.
You will find Withdrawal in the website and app menus. Sign in with your verified account email, enter your full name, check the contract shown and press “Confirm withdrawal”. The “I also request a refund” checkbox is optional and is not needed to exercise withdrawal.
The request is recorded with its content, date and time. An acknowledgment is sent without undue delay to the account’s verified email; the screen shows request and delivery status. On the website you can also download the receipt. If an error appears or no acknowledgment arrives, contact legal@personlis.com and keep proof of your first submission.
You may also send a clear statement by email to legal@personlis.com or by post to the Provider at the address above. The form in section 8 is optional. To identify the purchase, include your account email, plan and order date if available: missing details do not invalidate an otherwise identifiable withdrawal statement. You do not need account access to give notice by email or post.
Starting the service, using minutes or receiving the avatar does not automatically remove the right of withdrawal. A monthly subscription is not fully performed merely because the avatar has been activated or delivered.
A proportionate charge for services already supplied is due only where legal conditions are met, including an express request to start during the withdrawal period and the required information. If that request or required information is missing, the consumer does not bear the cost of services supplied during that period. Accepting the commercial refund condition alone is not a request for early performance or a waiver of withdrawal.
Any exclusion for a fully performed service requires all conditions under Article 59(1)(a) of the Italian Consumer Code. We do not automatically retain the entire price because one minute has been used.
Following valid withdrawal, payments relating to the contract are refunded without undue delay and within 14 days of our being informed of the decision. We use the original payment method unless expressly agreed otherwise, without refund fees for the consumer.
Only where section 4 conditions are met may the proportionate amount legally due be deducted. The Provider reviews refunds: registering a request and issuing a receipt do not mean that a refund has already been paid. Statutory rights are assessed even without the refund checkbox and even if paid minutes have been used.
Before purchasing, you can try the service with the Free plan’s 10 minutes. Separately, PERSONLIS offers a full commercial refund that can be requested within 14 days of purchase, provided no minutes from the paid period have been used. If those minutes have been used, no commercial refund is offered; statutory refunds remain unaffected.
Select “I also request a refund” in the Withdrawal feature or email legal@personlis.com identifying the account and payment. The Provider reviews the request manually. Usage also includes avatar preparation and waiting during the session, as explained in the Terms.
Withdrawal terminates the paid contract and stops its renewals. The feature initiates termination of the plan and shows processing status; the account stays active. Withdrawal does not require deletion of the archive or account.
Cancelling renewal through Manage subscription instead stops future renewals while retaining the paid period until its expiry. Account deletion is a separate operation affecting data and profile, as explained in the Terms and Privacy Notice. Deleting the account is not automatically a refund request.
You can copy, complete and send this form by email or post. It is unnecessary if you have already given notice through the online feature or another clear statement.
To: LAPOFEIMH DI PEGNA FABIO LUIGI — Via Castellaro 25, 47843 Misano Adriatico (RN), Italy — legal@personlis.com
I hereby give notice of withdrawal from the contract for the PERSONLIS plan identified below.
For withdrawal, refunds and contractual matters: legal@personlis.com. Rights relating to non-supply or lack of conformity of a digital service remain unaffected, as does access to applicable alternative dispute resolution bodies or the competent courts.
References: Articles 52–59 of the Italian Consumer Code, including Article 54-bis on the online feature; MIMIT withdrawal FAQ.